Global Chatbot Market is expected to reach USD 1.25 billion
by 2025, growing at a CAGR of 24.3%, according to a new report by Grand
View Research, Inc. The chatbot industry is expected to witness significant
growth over the forecast period as they enable enterprises to substantially
reduce operating costs. Additionally, innovations in artificial intelligence
and machine learning technologies are likely to enhance the features of
chatbots, which acts as a major driver for the market.
A significant rise has been observed in the
number of users of messaging services, which is expected to surpass the number
of users of social networking sites. Additionally, there has been a significant
development in the NLP field, which has resulted in streamlined interactions
between computers and human languages. The entire chatbot ecosystem comprises
various cross-linking features, which facilitates enhanced performance of
chatbots in all application. Most companies prefer in-built chatbots on their
websites as they facilitate enterprises in providing instant customer
interaction. For instance, Slack and Twitter messaging platforms are preferred
by majority businesses.
North America is expected to emerge as the
major region for the chatbot market over the forecast period. The growth in
this region is mainly attributed to the increasing deployment of chatbots in
various business verticals. Technologies such as artificial intelligence, IoT,
and APIs, among others, are evolving at a rapid speed. Chatbots are integrated
with these technologies to offer enhanced operations, thereby driving market
demand. Artificial intelligence and audio speech-based chatbots are expected to
account for the largest market share in future. Additionally, speech
recognition has improved drastically, especially in terms of native languages,
which is expected to result in enhanced performance of chatbots in various
applications.
Full Research Report on Global Chatbot
Market Analysis:
http://www.grandviewresearch.com/industry-analysis/chatbot-market
http://www.grandviewresearch.com/industry-analysis/chatbot-market
Further key findings from the report
suggest:
- Chatbots find various applications in e-commerce, healthcare,
and BFSI sectors. Large enterprise emerged as the largest end-user segment
in 2016 and is estimated to register a CAGR of 24.2% over the forecast
period.
- The bots for marketing segment is expected to witness the largest
growth over the forecast period as these chatbots can connect the
customers directly to service providers.
- The standalone segment is estimated to grow at a CAGR of 24.8%
over the forecast period.
- The Asia Pacific market is projected to witness substantial
growth over the next decade owing to various technological developments
across major economies. The regional market is expected to grow at a CAGR
of 24.7 % from 2017 to 2025.
- Key participants in the chatbot industry include Baidu, Poncho,
Kik, WeChat, Varo Money Inc., Babylon Health, ReplyYes, and SRI
International. Chatbots have found wide applications in large enterprises
as they enable better understanding of consumer behavior with the help of
machine learning.
View
more reports of this category by Grand View Research at: http://www.grandviewresearch.com/industry/communication-services
Grand
View Research has segmented the Global Chatbot Market based on end users, applications/business
models, types, product landscape, verticals, and regions:
End User Outlook (Revenue, USD Million;
2014 - 2025)
- Small Enterprises
- Medium Enterprises
- Large Enterprises
Application/Business Model Outlook
(Revenue, USD Million; 2014 - 2025)
- Bots for Service
- Bots for Social Media
- Bots for Payments/Order Processing
- Bots for Marketing
- Others
Type Outlook (Revenue, USD Million; 2014
- 2025)
- Standalone
- Web-based
- Messenger-based/Third Party
Product Landscape Outlook (Revenue, USD
Million; 2014 - 2025)
- Artificial Intelligence
- Marketing
- Human Intelligence
Vertical Outlook (Revenue, USD Million;
2014 - 2025)
- Healthcare
- Retail
- Banking, Financial Services, and Insurance (BFSI)
- Media & Entertainment
- Travel & Tourism
- E-commerce
- Others
Regional Outlook (Revenue, USD Million;
2014 - 2025)
- North America
- U.S.
- Canada
- Mexico
- Europe
- Germany
- UK
- Asia Pacific
- China
- Japan
- South Korea
- South America
- Brazil
- Rest of South America
- MEA
View Press Release of this research
report by Grand View Research: http://www.grandviewresearch.com/press-release/global-chatbot-market
About Grand View Research
Grand View Research, Inc. is a U.S. based market research and consulting company, registered in the State of California and headquartered in San Francisco. The company provides syndicated research reports, customized research reports, and consulting services. To help clients make informed business decisions, we offer market intelligence studies ensuring relevant and fact-based research across a range of industries, from technology to chemicals, materials and healthcare.
For More Information: www.grandviewresearch.com
Grand View Research, Inc. is a U.S. based market research and consulting company, registered in the State of California and headquartered in San Francisco. The company provides syndicated research reports, customized research reports, and consulting services. To help clients make informed business decisions, we offer market intelligence studies ensuring relevant and fact-based research across a range of industries, from technology to chemicals, materials and healthcare.
For More Information: www.grandviewresearch.com
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